Lines are backed up. Three patients are on hold. A new caller gives up and tries the clinic down the street.
AI automation for regulated professionals
Every call picked up.
Every call picked up.
Every patient kept private.
Pippal picks up when your front desk can't, books into the calendar your team already uses, and hands every call that needs a human back to a real person — carefully, compliantly, around the clock.
Private by design
Canadian & US data residency
Human handoff, always
The reality of a regulated practice
3 callers on hold
0 confirms sent
Lost reschedule
The phone rings. Nobody has time. Someone pays for it.
Missed calls quietly become lost patients, delayed filings, and weekends your team didn't want. The work doesn't stop at 5 pm — but your front desk does.
The front desk logs off. Confirmations, reschedules, and urgent callers all hit voicemail until morning — if they bother to leave one.
An existing client calls with a reschedule. They'll try again tomorrow. Or they won't.
What changes when Pippal is on
Your practice, quietly running itself in the background.
We don't replace your team. We give them back the hours they were losing to the phone — so the work only a human can do gets the attention it deserves.
01
Every call picked up
Missed
Live 24/7
Inside business hours or at midnight. Patients, clients, and prospects reach a calm, capable voice that knows your practice.
02
A schedule that stays clean
Double-booked
On track
Appointments booked into the calendar you already use. Confirmations, reschedules, and reminders handled without your staff lifting a receiver.
03
Your team, back to real work
Overloaded
Focused
Front desk stops triaging ring-tones and gets to greet the people in front of them. Billing, charts, and clients all get the attention they need.
04
Regulators reassured
Exposed
Audit-ready
Your data stays where it belongs — in Canada or the US, under the rules that apply to you. No offshore workarounds, no surprises in an audit.
05
A human, when a human is needed
Dropped
Warm handoff
Every sensitive, urgent, or unusual call is handed to your team immediately — with full context, not a transcript dump.
06
Nothing falls through
Forgotten
Caught
Missed follow-ups, unreturned voicemails, and forgotten confirmations stop being a daily tax on your practice.
Who we work with
Practices where the rules matter — and the margin for error is small.
Pippal is built for professionals whose clients call expecting discretion, and whose regulators expect a paper trail. We tailor each engagement to the vertical.
Medical & Dental Clinics
Ophthalmology, family practice, specialty clinics, and dental offices across BC and the US.
- Appointment booking & confirmations
- New-patient intake
- HIPAA & BC PIPA posture
- Integrated with your EMR workflow
Law & Professional Services
Boutique firms and solo practices that can't afford to miss a prospective client call.
- Intake & conflict screening
- Consultation scheduling
- Privilege-aware call handling
- Practice management integration
Financial & Advisory Firms
Accountants, planners, and advisors with clients expecting direct, private service.
- Client scheduling at season peaks
- Document request intake
- Compliance-aware messaging
- CRM & calendar integration
Built for the rules you already live under
Your data stays where it belongs.
We designed Pippal so the privacy posture is boring on purpose. Data residency where you need it. Clear boundaries on what leaves your systems. A compliance story you can show a regulator, not just claim on a website.
BC PIPA
PIPEDA
HIPAA
US state privacy laws
SOC 2-aligned
Residency that matches your jurisdiction
Canadian data stays in Canada. US data stays in the US. Nothing routes offshore unless you explicitly decide it should.
Minimum data, maximum discipline
We handle only what your calls actually need, and retain only what you've approved. Sensitive fields are redacted before they reach any system they don't belong in.
Every call traceable
Timestamps, handoffs, consent, outcomes — logged, reviewable, exportable. If your regulator asks, you have the answer.
Humans in the loop, by design
Anything nuanced, urgent, or outside the agent's scope goes to your team — immediately, with context, never lost in a queue.
From the founder
A short note on why trust matters here.
"The practices we work with aren't looking for another clever AI tool. They're looking for someone to quietly take work off their plate without creating a new problem. That's the standard I hold Pippal to — every day, every call."
Arvinder "Avi" Kang
Founder, Pippal
Let's see if Pippal fits your practice.
A 30-minute conversation. We listen to how your calls move today, and tell you honestly whether we can help. No deck, no pressure.